FINPILO TERMS OF SERVICE
Effective Date: 01.01.2026 Last Updated: 01.01.2026
These Terms of Service ("Terms") govern your access to and use of Finpilo's AI-powered financial document processing services ("Service"). These Terms form a legally binding agreement between you ("Customer," "you," or "your") and DIGITAL TRANSFORMATION SIA ("Finpilo," "we," "us," or "our").
1. Definitions
Service: Finpilo's AI-powered platform for automated extraction and processing of financial documents, including invoices, receipts, delivery notes, and related financial data.
Customer Data: All documents, data, and information uploaded, submitted, or processed through the Service by you or on your behalf.
Order Form: The signed agreement between you and Finpilo specifying pricing, document volumes, and any custom terms.
User: Any individual authorized by you to access and use the Service on your behalf.
Finpilo: DIGITAL TRANSFORMATION SIA, registration number 40203368636, VAT number LV40203368636, with registered address at Ropažu iela 14 k-1-21, Rīga, LV-1039, Latvia.
2. Service Description
2.1 What We Provide
Finpilo provides AI-powered extraction and processing of financial documents. The Service uses artificial intelligence to automatically extract data from documents including (but not limited to) vendor information, line items, amounts, dates, and other financial information.
2.2 Service Availability
We will make commercially reasonable efforts to provide the Service 24 hours a day, 7 days a week. However, we do not guarantee any specific uptime, service levels, or processing speeds. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our reasonable control.
2.3 Planned Maintenance
We may schedule planned maintenance from time to time. We will use reasonable efforts to notify you of planned maintenance at least 48 hours in advance via email or through the Service.
2.4 Service Modifications
We reserve the right to modify, update, or discontinue features of the Service at any time. We will provide reasonable notice of material changes that negatively affect your use of the Service.
3. AI Technology and Disclaimers
3.1 AI Processing Disclaimer
The Service uses artificial intelligence technology to extract data from documents. AI solutions do not guarantee 100% accurate and consistently identical results. AI can make errors. You are solely responsible for validating and verifying all data extracted by the AI before using it for any business purpose.
3.2 No Warranty on AI Accuracy
We do not warrant or guarantee that the AI extraction will be 100% accurate, complete, or error-free. You acknowledge that AI errors are inherent to the technology and that such errors do not constitute a breach of these Terms or a defect in the Service.
3.3 Customer Validation Obligation
You must implement appropriate review and validation procedures to verify all AI-extracted data before relying on it. Failure to validate data is at your own risk.
3.4 No Support for AI Errors
AI extraction errors are not considered support issues or service defects. We will not provide refunds, credits, or compensation for AI extraction errors.
3.5 Service Availability
We provide the Service on a "best effort" basis. We do not guarantee uninterrupted access to the Service. We do not provide any Service Level Agreements (SLAs) regarding uptime, processing speed, or response times unless explicitly stated in a separate written agreement.
4. Account Registration and Use
4.1 Account Creation
To use the Service, you must create an account and provide accurate, complete registration information. You are responsible for maintaining the confidentiality of your account credentials.
4.2 Authorized Users
You may authorize multiple Users to access the Service under your account. You are responsible for all activities conducted by your Users and must ensure they comply with these Terms.
4.3 Account Security
You must immediately notify us of any unauthorized access to your account or any security breach. You are responsible for all activities that occur under your account.
4.4 Prohibited Use
You may not:
(a) Use the Service for any illegal purpose or in violation of applicable laws;
(b) Attempt to reverse engineer, decompile, or discover the source code of the Service;
(c) Use the Service to develop a competing product or service;
(d) Upload malicious code, viruses, or harmful content;
(e) Attempt to gain unauthorized access to the Service or our systems;
(f) Use the Service in any manner that could damage, disable, or impair the Service;
(g) Share your account credentials with unauthorized third parties;
(h) Upload content that infringes third-party intellectual property rights;
(i) Make excessive API calls or requests that unreasonably burden our systems.
5. Pricing and Payment
5.1 Fees
Pricing for the Service is specified in your Order Form.
5.2 Invoicing and Payment Terms
Invoices are issued by the 5th day of each month for the previous month's usage (subscription fee plus actual documents processed). Payment is due within 10 calendar days from the invoice date unless otherwise specified in your Order Form.
5.3 Late Payment
Late payments will accrue interest at 0.5% per day from the due date until paid in full, with a maximum penalty of 10% of the unpaid amount. If payment is more than 10 calendar days overdue, we may suspend AI processing capabilities. If payment is more than 30 calendar days overdue, we may terminate your access to the Service in accordance with Section 11.3.
5.4 Price Changes
We may change our pricing upon 90 days' written notice. Price changes will apply to your next renewal period and will not affect the current billing period.
5.5 No Refunds
All fees are non-refundable except as required by applicable law or as expressly stated in these Terms. If you cancel your subscription, you remain liable for all fees incurred through the end of the current billing period.
6. Data Handling and Privacy
6.1 Data Ownership
You retain all ownership rights to your Customer Data. We claim no ownership rights over your Customer Data.
6.2 License to Process Data
By uploading Customer Data, you grant us a limited, non-exclusive license to access, store, and process your Customer Data solely for the purpose of providing the Service to you. This license terminates when you delete your Customer Data or when your account is terminated.
6.3 Prohibited Use of Customer Data
We will not:
(a) Use your Customer Data to train our AI models;
(b) Share your Customer Data with third parties except as required by law or with your explicit consent;
(c) Access your Customer Data except when necessary for technical support or as required by law.
6.4 Data Storage and Location
Your Customer Data is stored and processed within the European Union/European Economic Area (EU/EEA) in compliance with applicable data protection regulations.
6.5 Data Security
We implement appropriate technical and organizational measures to protect your Customer Data against unauthorized access, loss, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
6.6 Data Retention
We store your Customer Data for as long as your account remains active. Upon termination of your account, we will retain your Customer Data as specified in Section 11.6.
6.7 Data Deletion
You may request deletion of your Customer Data at any time through the Service or by contacting us. We will delete your data within 30 days of your request, except where retention is required by law.
6.8 GDPR Compliance
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our Privacy Policy provides additional details on how we collect and process personal data.
7. Intellectual Property
7.1 Our Intellectual Property
The Service, including all software, algorithms, user interface, design elements, trademarks, and logos, is owned by us or our licensors. You do not acquire any ownership rights by using the Service.
7.2 License to Use Service
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.
7.3 Restrictions
You may not:
(a) Copy, modify, or create derivative works of the Service;
(b) Reverse engineer, decompile, or disassemble the Service;
(c) Remove or modify any proprietary notices;
(d) Rent, lease, or sublicense the Service to third parties;
(e) Use the Service to develop a competing product or service.
7.4 Feedback
If you provide us with suggestions, ideas, or feedback about the Service, we may use such feedback without any obligation to you, including the right to incorporate it into the Service without compensation.
8. Confidentiality
8.1 Confidential Information
Each party agrees to keep confidential all non-public information disclosed by the other party, including business information, technical data, and Customer Data.
8.2 Exceptions
Confidentiality obligations do not apply to information that: (a) is publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party; or (d) must be disclosed by law.
8.3 Legal Disclosure
If we are required by law to disclose your Confidential Information, we will provide you with reasonable advance notice where legally permitted.
9. Limitation of Liability
9.1 Disclaimer of Warranties
The Service is provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
9.2 Liability Cap
Our total liability to you arising out of or related to these Terms or the Service shall not exceed the total subscription fees you paid to us in the 6 (six) calendar months immediately preceding the event giving rise to the claim, excluding per-document processing fees.
This liability limitation applies regardless of the legal theory upon which the claim is based.
9.3 Exclusion of Damages
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, business interruption, or cost of substitute services, even if advised of the possibility of such damages.
9.4 AI-Specific Limitations
Without limiting the above, we are not liable for:
(a) Any errors, inaccuracies, or omissions in AI-extracted data;
(b) Any financial losses resulting from reliance on AI-extracted data without proper validation;
(c) Any decisions made based on AI-extracted data;
(d) Any claims related to the quality, accuracy, or completeness of AI processing.
9.5 Basis of the Bargain
You acknowledge that these limitations of liability are fundamental elements of the agreement between you and Finpilo, and that we would not provide the Service at the current price without these limitations.
9.6 Exceptions
Nothing in these Terms limits our liability for: (a) death or personal injury caused by our gross negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be limited by applicable law.
10. Indemnification
10.1 Your Indemnification
You agree to indemnify, defend, and hold harmless Finpilo from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
(a) Your use of the Service in violation of these Terms;
(b) Your Customer Data, including claims that it infringes third-party rights;
(c) Your violation of applicable laws or regulations;
(d) Claims by your Users or third parties related to your use of the Service.
11. Term and Termination
11.1 Term
These Terms begin on the date you first access the Service and continue until terminated in accordance with this Section 11.
11.2 Termination by Customer
You may terminate your subscription at any time by providing written notice to us. Termination will be effective at the end of the current billing period. You must pay all fees for the current billing period, including the full monthly subscription fee and all per-document fees for documents processed during that period, regardless of when you provide notice of termination.
11.3 Termination by Finpilo for Non-Payment
If payment is more than 10 days overdue, we may suspend your access to AI processing features. If payment is more than 30 days overdue, we may terminate your account and access to the Service immediately upon written notice.
11.4 Termination by Finpilo for Cause
We may terminate your account immediately upon written notice if you:
(a) Materially breach these Terms and fail to cure the breach within 10 days of written notice;
(b) Violate the Prohibited Use provisions in Section 4.4;
(c) Use the Service in a manner that harms our systems or other customers;
(d) Engage in fraudulent or illegal activity;
(e) Fail to pay amounts due after receiving written notice.
11.5 Termination for Convenience
Either party may terminate these Terms for any reason or no reason by providing 30 days' written notice to the other party.
11.6 Effect of Termination
Upon termination:
(a) Your right to access and use the Service immediately terminates;
(b) You will have 30 days to export your Customer Data from the Service;
(c) After 30 days, we will delete all your Customer Data from our systems (except as required by law or as specified in Section 11.7);
(d) All unpaid fees become immediately due and payable;
(e) You remain liable for all charges incurred through the date of termination.
11.7 Data Retention for Unpaid Invoices
If you have unpaid invoices at the time of termination, we reserve the right to retain your Customer Data for up to 90 days or until payment is received, whichever occurs first. After this period, we will delete your Customer Data regardless of payment status.
11.8 Survival
Sections 5 (Pricing and Payment), 7 (Intellectual Property), 8 (Confidentiality), 9 (Limitation of Liability), 10 (Indemnification), and 12 (General Provisions) survive termination of these Terms.
12. General Provisions
12.1 Governing Law
These Terms are governed by the laws of the Republic of Latvia, without regard to its conflict of law provisions.
12.2 Dispute Resolution
Any disputes arising out of or relating to these Terms shall be resolved by the courts of Riga, Latvia. However, we may seek injunctive relief in any court of competent jurisdiction.
12.3 Amendments
We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms.
12.4 Assignment
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
12.5 Entire Agreement
These Terms, together with your Order Form and our Privacy Policy, constitute the entire agreement between you and Finpilo regarding the Service and supersede all prior agreements and understandings.
12.6 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
12.7 Waiver
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
12.8 Force Majeure
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.
12.9 Notices
All notices under these Terms must be in writing and sent to:
DIGITAL TRANSFORMATION SIA
Ropažu iela 14 k-1-21
Rīga, LV-1039
Latvia
Email: help@finpilo.com
12.10 Language
These Terms are written in English. Any translation is provided for convenience only. In case of conflict, the English version prevails.
12.11 Contact
If you have questions about these Terms, please contact us at help@finpilo.com.